Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This job is a member of the Loyalty Fraud Team within Corporate Security.
• Responsible for investigating compromise of customers’ accounts, and any fraud/abuse related to the loyalty program and its ancillary products.

What you'll do

• Analyze account takeovers/ account redemption fraud.
• Manage Sale Barter and Elite Benefits dilution.
• Determines, negotiates and administers settlement agreements.
• Represent AA in litigation matters related to Loyalty.
• Investigate and oversee employee fraud cases. 
• Works with various business units to close security gaps in policies and systems
• Collaborates with Legal and HR, and business partners as a subject matter expert,
• Effectively communicates necessary amendments to the AAdvantage Terms and Conditions.
• Works with various IT business units in identifying and building more proficient fraud tools for the department.
• Investigates fraud allegations; prepares cases and follow-up with employee interviews on internal cases; sends findings to HR and local management for employment decisions.
• Assists legal with investigations on pre-litigation matters.
• Facilitate town halls for front line team member engagement and awareness.
• Partner with IT Security on Threat Actor detection and mitigation.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High School diploma or GED equivalency
• 2 years related experience
• Some SQL
• Ability to travel up to 20 percent
• High level of discretion dealing with confidential information

Preferred Qualifications- Education & Prior Job Experience

• High sequel proficiency
• Ventana proficiency 
• Other advanced reporting skills
• Investigative background 

Skills, Licenses & Certifications

• Ability to follows instructions, processes, and procedures
• High level of attention to detail
• Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
• Ability to maintain a high level of professionalism and discretion
• Ability to manage a wide variety of projects concurrently
• Ability to modify existing processes by correcting problems, resolving issues and updating existing work methods

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Job Tags

Work at office, Local area, Flexible hours,

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