Job Description

Now Hiring: Bilingual Customer Service Representative

Are you passionate about helping your community? Join our team as a  Bilingual Customer Service Representative and make a real impact in the lives of El Paso residents!

As a Bilingual Customer Service Representative , you will be the first point of contact for residents seeking information and assistance with essential city services. As a Bilingual Customer Service Representative,  you will directly contribute to the smooth operation of our vibrant community by ensuring residents receive accurate and timely support.

What You’ll Do:

• Assist residents by providing information and resolving inquiries related to non-emergency municipal services.
• Handle service requests for public works, sanitation, code enforcement, and other essential city services.
• Accurately log and track service requests to ensure timely resolutions.
• Collaborate with city departments to address and resolve community concerns.
• Maintain a high level of professionalism as a Bilingual Customer Service Representative and provide excellent customer service in every interaction.

What We’re Looking For:

• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Excellent problem-solving skills and attention to detail.
• Proficiency with computer systems and software applications.
• Bilingual in English and Spanish (read, write, and speak).

Why Join Us?

• Extensive Training:  We set you up for success with comprehensive training.

• Growth Opportunities: Build a rewarding career in a collaborative and supportive environment.
• Make a Difference: Your work will directly benefit the El Paso community.

If you’re a dedicated, customer-focused individual looking for a meaningful role, we want to hear from you! Apply today and become a valued member of our team.

Requirements

• High School Diploma or equivalent
• At least 1 year of experience of in a call center or 2 years customer service experience
• Bilingual in English and Spanish required
• Must be a U.S. Citizen

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources
• In-house gym
• $14/hrly

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