Job Description

Sansar Tec LLC is seeking a skilled Business Analyst specializing in Sales & Service Cloud to join our dynamic team. The ideal candidate will play a pivotal role in analyzing business needs, gathering requirements, and providing solutions that enhance our Sales and Service Cloud environments. This position demands a strong analytical mindset and the ability to collaborate effectively with cross-functional teams to drive improvements and efficiencies.
Responsibilities:

• Gather and document business requirements from stakeholders to drive the Sales & Service Cloud initiatives.
• Analyze and interpret data to identify trends, issues, and opportunities for improvement in sales and service processes.
• Collaborate with IT and development teams to ensure the successful implementation of Salesforce solutions.
• Create detailed functional specifications and user stories that clearly articulate the needs of the business.
• Facilitate workshops and meetings with stakeholders to gather feedback and refine requirements.
• Develop training materials and conduct user training sessions to ensure successful adoption of new features and processes.
• Monitor project progress, manage timelines, and communicate status updates to all stakeholders.
• Support the testing phases by developing test cases and coordinating user acceptance testing (UAT).

REQUIREMENTS

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Minimum of 3 years of experience as a Business Analyst, with a focus on Sales & Service Cloud solutions.
• Strong understanding of Salesforce Sales Cloud and Service Cloud functionalities.
• Proven experience in gathering requirements, conducting analysis, and delivering successful projects.
• Excellent communication and interpersonal skills, capable of working collaboratively across teams.
• Experience with data analysis tools and techniques to drive insights from business data.
• Ability to manage multiple priorities and adapt to changing business needs.

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