Job Description

About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide.

Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy . 

The Revenue Operation (Rev Ops) team delivers strategy, operations, and technology solutions to enable our sales and marketing teams to do their best work - grow Gusto’s business and serve our customers from their first interaction with us. We’re seeking a dynamic, disciplined systems thinker with strong business acumen, deep empathy and experience with high growth organizations to design, drive, and implement process improvement across our rapidly growing Sales team to enable Gusto to grow faster, more efficiently.

In this role, you will partner closely with our Sales and Marketing leadership teams, sales reps, business technology partners, and other cross-functional partners to understand the biggest opportunities and design world-class solutions.

Here’s what you’ll do day-to-day:

• Evaluate, document and analyze our Sales and Marketing processes to assess the effectiveness of our operating model and understand drivers and opportunities
• Identify, draft and implement process and tool improvements that lead to business objectives; higher conversion rates, sales efficiency, and better customer experience
• Translate pain points into comprehensive business requirements and projects
• Recommend and architect processes that continuously improve internal Gustie experience
• Partner cross-functionally to implement plans and measure success
• Provide insights and recommendations for new processes and product launches
• Get your hands dirty and troubleshoot any issue that arises

Here’s what we're looking for:

• 5+ years of relevant work experience in process improvement, operations or consulting
• 2+ years of experience working with high-velocity sales organizations in operations, strategy, or project management role, preferably at a SaaS company
• Familiarity with commonly used CRM and sales tech stack solutions, e.g., Salesforce, Outreach, ZoomInfo
• Proven track record and passion for making processes more efficient, ideally for a sales team
• Extensive experience planning, facilitating, eliciting, documenting, and managing business, functional and technical requirements
• Strong creative problem-solving skills. You thrive in an environment with ambiguity, with an eye for efficiency and automation
• You are a self-starter; no one tells you where to find the answers
• Hyper-organized; effective stakeholder and project management is the bare minimum and is part of your secret sauce
• Strong yet empathetic business partner, especially in a sales context
• Executive written and verbal communication
• Ability to influence senior leaders and drive change

Our cash compensation amount for this role is targeted at $156,000 - $184,000 in San Francisco and New York, and $129,000 - $152,000 in Denver and most remote locations. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. 

When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. 

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.

Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer .

Personal information collected and processed as part of your Gusto application will be subject to  Gusto's Applicant Privacy Notice .

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