Business Analyst/Consultant Job at Nastech Global, Wisconsin

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  • Nastech Global
  • Wisconsin

Job Description

Role: Business Analyst/Consultant II

Location: Madison, WI(Remote)

Job Type: Contract W2

Remote with the option of hybrid work on occasion. Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense.

Top Required Skills & Years of Experience:

4-7 years of experience in the below

- Experience working in IT Service Management (ITSM) environments, managing and optimizing ITSM tools, and implementing solutions to enhance service delivery.

- Strong understanding of ITIL frameworks and their application in ITSM processes.

- Experience in integrating Atlassian Cloud tools with other IT management systems.

- Hands-on experience in Jira Service Management configuration and customization, including workflow design, SLA configuration, and automation rules.

Nice-to-Have Skills:

- ITIL certification (Foundation or higher) is a plus.

- Experience with advanced Jira automation and scripting for customized workflows.

- Experience in Agile environments and using Jira Software in product development.

- Bachelor's degree in an IT-related field.

Job Tags

Contract work, Remote job, Relocation,

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