Call Center Manager Job at Bath Concepts Independent Dealers, Phoenix, AZ

cnM4MkVZZk1raWpBRnZtWmFYdFAwOXAzYUE9PQ==
  • Bath Concepts Independent Dealers
  • Phoenix, AZ

Job Description

Call Center Manager – Home Improvement Industry (Phoenix, AZ)

We are a leader in home improvement specializing in windows and bath remodeling, is seeking an experienced Call Center Manager to oversee and elevate our in-house call center operations.

We are looking for a hands-on leader who thrives in a fast-paced environment, drives performance through coaching and mentorship, and is passionate about delivering an exceptional customer experience.

Responsibilities:

  • Manage daily operations of the call center team, including inbound/outbound appointment setting and customer service
  • Recruit, train, and develop team members to meet and exceed performance goals
  • Monitor KPIs and implement strategies to improve conversion rates and productivity
  • Collaborate with sales and marketing teams to ensure seamless customer acquisition and retention
  • Maintain high standards for call quality and compliance

Qualifications:

  • Minimum 3+ years of call center management experience (home improvement industry a plus)
  • Proven track record of achieving/exceeding sales and service metrics
  • Strong leadership and coaching skills
  • Excellent communication and organizational abilities
  • Tech-savvy; familiarity with CRM systems and reporting tools

What We Offer:

  • Competitive salary + performance bonuses
  • Medical, dental, vision, and life insurance after 60 days
  • AFLAC coverage available
  • Paid time off and holidays
  • A collaborative team culture with opportunities for advancement

If you’re a motivated leader who can build a high-performing team and wants to grow with a trusted Arizona brand, we want to hear from you!

To apply: Send your resume and a brief cover letter or apply here.

Job Tags

Full time,

Similar Jobs

Blue Eagle Security Inc.

Unarmed Security Guard Job at Blue Eagle Security Inc.

 ...Overview: Blue Eagle Security, Inc. is seeking a Part-time Unarmed Security Guard at Chestnut Street...  ...School Diploma/GED NYS Security Guard License Shift, Salary, and Benefits: This is a part-time position, Monday-Friday, Night shift, 8PM - 12AM, 20 hours a week, $18.00... 

Richland Newhope. RCBDD

Service and Support Administrator Job at Richland Newhope. RCBDD

 ...manager to join our team. We are a group of people who are compassionate about what we do. The case manager/Service and Support Administrator is an incredibly important part of our organization that helps people with disabilities reach their dreams and life goals. Our team... 

Karsten & Moore Auto Group LLC

Automotive Sales Representative Job at Karsten & Moore Auto Group LLC

Automotive Sales Consultant EV-Focused, High-Energy DealershipWere looking for a driven Automotive Sales Consultant to join our small, high-performance team at Karsten & Moore Auto Group in Gilbert, AZ. Were an independent dealership with a heavy focus on EVs (especially... 

Vintage Imports Vintage Imports

Sales Rep - Wine/ Spirits- Lehigh Valley, PA Job at Vintage Imports Vintage Imports

 ...forming relationships and providing excellent customer service? Do you enjoy great food, wines and craft spirits? If so, you could be an excellent candidate for our highly respected sales team. Vintage Imports, founded in 1980, is an established and successful locally... 

Stand-By Personnel

Production Worker I - 3rd Shift Job at Stand-By Personnel

 ...Job Position: Production Worker I Pay: $15.00 per hour Location: Miami, OK 74354 Shift: 3rd Shift Monday-Friday, 11:00pm-7:00am Job Order #: 123304 Position Overview We are seeking safety-focused and dependable Production Worker I candidates...