Call center supervisor Job at SGS Consulting, Illinois

cGNFM0g0ek9rU2JKRWYrWVkzbEEwZGw1Wnc9PQ==
  • SGS Consulting
  • Illinois

Job Description

Job Responsibilities:

  • Train, mentor, and coach agents on skills, product knowledge, and procedures.
  • Monitor calls and agent performance using metrics (abandonment rate, wait times).
  • Handle complex customer issues and complaints (escalations).
  • Motivate staff and manage schedules/staffing.
  • Oversee daily call center workflow and ensure policy/procedure adherence.
  • Identify training needs and implement workshops.
  • Improve processes for efficiency and better customer experience.
  • Take over calls when agents are overwhelmed.

Skills:

  • 2+ years of experience
  • Excel, outlook, MS word.

Education/Experience:

  • High school diploma

Job Tags

Similar Jobs

Jianxing Vietnam Construction Development Co., Ltd(H)

Spanish Translator Job at Jianxing Vietnam Construction Development Co., Ltd(H)

 ...candidates with engineering project management or assistant experience are preferred;Proficient in Spanish and capable of performing translation work skillfully;Possess good communication skills and team spirit;Have strong document writing and data processing abilities,... 

Match Point Solutions

Data Center Engineers - Fiserv Job at Match Point Solutions

Data Center Engineers 6+ Months $60 - $65/hr on W2 Onsite Berkley Heights, NJ Columbus, OH Frisco, TX Hagerstown, MD Marietta, GA Alpharetta, GA Omaha, NE Wilmington, DE Denver CO Design, deploy, and troubleshoot complex...

Aequor

Packaging Operator I Job at Aequor

 ...Summary Execute assembly instructions per Batch Record requirements for Packaging and Labeling processes in compliance with cGMP guidelines. This will require on time and neat documentation during the execution to assure compliance. Provide support to the Manufacturing Grou

Jack Link's Protein Snacks

Electrical, Instrument and Controls Technician (Overnight Shift) Job at Jack Link's Protein Snacks

When it comes to being wild, we know a thing or two. We're not afraid of trying something new or the hard work it takes to make it happen. It's in our DNA. We've turned a family recipe into a new snacking category. And the wilderness into the world's largest meat snack...

AI Signal Research, Inc (ASRI)

Quality Control Manager Job at AI Signal Research, Inc (ASRI)

 ...WDTC) effort in Dugway Proving Ground (DPG), UT. Education: Must have a Bachelors with at least five (5) years of experience as a Quality Manager on a Government contract; or equivalent years of experience with direct government or contractor supporting government...