Job Description

Do you have at least 2-3 years experience in a customer service call center? CornerStone Staffing has partnered with an established insurance company who is seeking candidates with computer proficiency, excellent written and verbal communication, and a passion for helping others! Come apply and let us help you get your foot in the door with your next career!!

Job Title: Customer Service Representative (temp to hire)

Location: Dallas, TX (on-site)

Pay: $19.00

Schedule: Monday - Friday, flexible to work a shift between 8am to 7pm

Job Description:

Customer Service Representative will serve customers by determining requirements, answering inquiries, resolving problems and fulfilling requests.

• Handle customer inquiries through incoming calls and emails
• Manage and resolve customer complaints through problem identification and escalation of priority issues
• Provide customers with product and service information
• Process orders, forms and applications
• Route calls to appropriate resources
• Update job knowledge by participating in educational opportunities
• Enhance company brand by exploring opportunities to add value to job functions and processes
• Cross train for basic knowledge of other company departments
• Train other Customer Service Representatives on new systems and functions
• Assist management on various projects as needed
• Act and perform as a leader amongst other representatives in department contributing to a collaborative environment

  Requirements:

• 2 to 3 years' experience in a call center
• High School diploma or equivalent
• Proficient in Microsoft applications
• Customer focused with the ability to analyze and solve problems
• Strong written and verbal communication skills along with active listening
• Ability to multi-task, set priorities and manage time effectively

Application Process Includes:

• Skills Testing
• Drug testing
• Background check

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