We are seeking a Customer Support Specialist to handle client inquiries and support requests for our SaaS-based market analysis platform. In this role, you will serve as the first point of contact for customers, responding to their concerns via email and, when necessary, through team calls. You will collaborate with internal teams, including data analysts and developers, to resolve complex issues and report platform bugs. This role requires excellent communication skills, problem-solving abilities, fluency in English, and a proactive approach to customer satisfaction.
Key Responsibilities:
Required Skills & Qualifications:
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