Job Description

Location(s)

• Posting Location: New York, New York

City/Cities

New York

Country

United States

Working Schedule

Full-Time

Work Arrangement

Hybrid

Relocation Assistance Available

No

Posted Date

05-Dec-2025

Job ID

13972

Description and Requirements

The Team You Will Join

Located within MetLife’s Global Resilience organization. We are seeking a Director of Global Emergency response to work on-site in New York City, where they will be responsible for leading the development and implementation of a Global Physical Emergency Response governance program. This role reports to the AVP of Global Resilience Preparedness and Response.

Location: Must live within a commutable distance of the New York, NY office

Hybrid - In office 3 days a week

The Opportunity

This is a unique opportunity to lead the development and execution of MetLife’s enterprise-wide Physical Emergency Response program. The Director of Emergency Response is responsible for the development, implementation, and oversight of comprehensive emergency preparedness and response programs across all MetLife sites. This role ensures that MetLife is able to prepare for, respond to, recover from, and mitigate against emergencies and disasters through effective planning, training, and coordination with internal partners, vendors, and MetLife’s senior leadership team.

How You’ll Help Us Build a Confident Future (Key Responsibilities)

• Develops, implements, and leads MetLife’s Global Emergency Response Program. (Physical Emergency)
• Implements global governance and reporting standards, ensuring clear ownership and accountability for Emergency Response program implementation.
• In conjunction with key partners, captures, manages, and supports metrics reporting to reflect both, readiness, and maturity of the organization’s Emergency Response capability.
• Prepare and deliver periodic presentations on the status of the Emergency Response Program, identified risks, and results of testing.
• Provide leadership support during emergencies, including coordinating site response, scheduling, and facilitating status meetings and providing written and verbal updates to MetLife stakeholders and senior leadership.
• Act as a core member of the US and Global Response Team providing guidance and oversight during crisis events.
• Benchmarks against industry standards to identify and implement best practices and procedures. for program maintenance
• Works with technology teams and vendors to administer MetLife’s emergency notification system, including user access, training, documentation, testing, troubleshooting and data validation.
• Works with MetLife’s 3rd Party facilities management vendors to enhance standards where necessary or ensure compliance with life safety and contractual agreements.
• Leads the implementation of employee emergency response training and awareness programs in collaboration with MetLife partners and vendors.

What You Need to Succeed (Required Qualifications)

• 8+ years of Emergency Response and Preparedness experience
• A proven record of leading and implementing a global Emergency Response program in a multinational corporate organization.
• The ability to drive multi- stakeholder engagement, at all levels to deliver quality work in a timely fashion in a fast-paced environment.
• Strong analytical, organizational, and conceptual skills to manage a variety of simultaneous projects, programs, and assignments.
• Ability to remain flexible in a demanding work environment and to adapt to rapidly changing priorities.
• Demonstrated supervisory/leadership skills including effective written, oral, and listening communication skills; conflict resolution skills; the ability to work with and communicate with all levels of the organization,
• Willingness to travel within the US and globally as required.

What Can Give You an Edge (Additional Skills)

• Professional certifications such as Certified Emergency Manager (CEM), Associate Emergency Manager (AEM), ICS-400
• Multilingual capability is a plus

Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.

The expected salary range for this position is $126,300 - $168,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).

If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.


MetLife maintains a drug-free workplace.

$126,300 - $168,000

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