Job Description

Field Service Rep 
Forest Park, GA 

System One is currently seeking a  Field Service Rep on an 11 month contract position located in Forest Park, GA. 

Field Service Rep Responsibilities: 

• Responsible for providing on-site technical support, maintenance, and repair services for a company's products or equipment at customer locations.
• Ensure the efficient operation of equipment and the satisfaction of customers. 
• Travel to customer sites to perform scheduled maintenance, installation, repair, or troubleshooting of equipment or systems.
• Conduct thorough inspections of equipment to identify issues, malfunctions, or areas requiring maintenance.  
• Provide technical assistance and guidance to customers on the proper use, operation, and maintenance of equipment or systems.
• Diagnose equipment problems, replace defective parts, and perform necessary repairs to restore equipment to working condition.
• Set up and install new equipment, ensuring it meets specifications and functions correctly.
• Conduct tests and calibrations to ensure equipment operates within established parameters and meets quality standards.
• Maintain detailed records of service visits, repairs, parts used, and customer interactions.
• Complete service reports and submit them in a timely manner. 
• Manage inventory of spare parts and order replacement parts as needed.
• Ensure that necessary parts are available for service visits.
• Train customers and end-users on equipment operation and basic troubleshooting to minimize service calls.
• Adhere to safety protocols and guidelines while working with equipment and at customer sites.
• Promote a safe work environment.
• Provide clear and effective communication to customers regarding service schedules, estimated repair times, and any additional recommendations or requirements.  
• Collect feedback from customers and relay it to the company's product development and engineering teams for continuous improvement.
• Offer remote support and troubleshooting when possible to minimize on-site visits and downtime.  
• Ensure that all service activities are conducted in compliance with company quality standards and best practices.

Field Service Rep Requirements: 

• 0-5 Years Experience in related field.
• Technical diploma or Bachelor's degree

Duration: 11 months 
Location:  Forest Park, GA 
Pay Rate: $29/hr 
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Job Tags

Contract work, Remote job,

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