Job Description

At over 300 college & universities around the country,  Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and setting new standards by investing in high-tech, food-infused social spaces that bring people together to promote meaningful relationships and interactions. We are food-forward difference makers, bound together by a desire to feed hungry minds and prepare students for success.

We are seeking hungry, humble and smart associates who are looking to join and grow with a diverse organization. We invite you to start your career journey with us and look forward to hearing from you. 

Job Summary

hartwells Higher Education is seeking a dynamic General Manager to oversee Concessions, Premium Catering, and Athletic Dining for the University of Houston! 

Chartwells is proud to partner with the University of Houston, bringing innovative dining solutions and exceptional service to enhance campus life. Together, we aim to create memorable experiences that reflect the university's rich traditions and vibrant community. This is an exciting opportunity to lead operations at a university with one of the most storied athletics programs in the nation. If you're a dynamic leader passionate about delivering outstanding guest experiences and driving operational excellence, we want to hear from you!

Why Join Us?

Impactful Leadership: Be part of a team that shapes memorable experiences for fans, students, and guests.

Professional Growth: Gain exposure to large-scale operations, and high-profile events.

Dynamic Environment: Lead operations in a vibrant, fast-paced setting that celebrates the spirit of athletics.

Key Responsibilities:

• Operational Excellence: Direct the day-to-day food service operations across multiple locations on campus, ensuring smooth, efficient performance.
• Team Leadership: Supervise and inspire managers, supervisors, and food service workers; coordinate hiring, training, and development of frontline staff.
• Financial Accountability: Manage budgets and achieve sales goals, completing all financial reports accurately and on time.
• Client & Guest Relationships: Build and maintain strong relationships with clients and guests, regularly seeking feedback to continuously improve operations.
• Innovation & Implementation: Execute menus, promotions, and concession programs while adhering to Chartwells' operational standards.
• Event Readiness: Conduct daily walkthroughs of front-of-house (FOH) and back-of-house (BOH) areas to ensure operational readiness for every event.
• Compliance & Policies: Uphold responsible alcohol service policies and ensure compliance with all safety and health regulations.
• Special Projects: Take on additional duties as assigned to support the success of the department and university.

Preferred Qualifications:

• Bachelor's degree preferred or equivalent professional experience.
• 8-10 years of upscale food service experience with at least 6 years in a management role in ATHLETICS dining (concessions, premier suites, catering).
• Strong catering experience required.
• Proven management experience in concessions, bars, or related areas.
• Expertise in personnel management, including hiring, supervision, evaluation, and succession planning.
• Ability to supervise, train, coach, and develop team members effectively.
• Experience with food purchasing, cost control, and inventory management.
• Ability to create and manage budgets, financial forecasts, and flash reports.
• Knowledge of HACCP controls, food safety standards, and compliance with health and fire regulations.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Knowledge of cash handling procedures and reconciliation of cash reports.
• ServSafe or Department of Health certification is a plus.
• Strong attention to detail and ability to multitask effectively in a dynamic environment.
• Exceptional business etiquette, client relationship management, and ethical behavior.

Ready to Make an Impact? Join Chartwells Higher Education and lead the charge in creating unforgettable dining and event experiences at the University of Houston. Apply today to start your journey with us!

Apply to Chartwells Higher Education today!

Chartwells Higher Education is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Applications are accepted on an ongoing basis.

Chartwells Higher Ed maintains a drug-free workplace.

Associates at Chartwells Higher Ed   are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information

Req ID: 1475235

Chartwells HE  

SARA C ST CLAIR  

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