Job Description

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Us

Cruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at two islands, one airport and two mainland ports.

Cruise Whitsundays also operates Australia’s first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.

From our cruises and sailing adventures to our world-renowned underwater accommodation, there’s no better way to experience the Whitsundays, and you won’t find a friendlier or more experienced crew to work with. When the ocean is your office, every day is good one!

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 17 brands spanning the country, connecting guests to the land, and to each other. Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, The Paspaley Pearl Farm Tour, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys: The Telegraph Station in Alice Springs and Monarto Safari Resort. 

Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.

About the Role

We have a casual position available to join our Grounds Crew team. This position will primarily be based on Hamilton Island with paid ferry transfer to and from Shute Harbour.

Key responsibilities include but not limited to:

• Focus on customer service by delivering exceptional guest experiences and consistent service, ensuring high performance and professional presentation
• Manage the movement of luggage and freight
• Maintain accurate inventory through purchase, ordering and receiving and counting of freight
• Assist the vessel crew in loading and unloading of freight, luggage and guests
• Maintain clear communication with fleet and Port of Airlie (POA) radio
• Ensure guest safety and satisfaction
• Maintaining housekeeping and cleanliness in assigned work area; all activities performed to a timely schedule.
• Adherence to operational procedures and Work, Health and Safety (WHS) requirements
• Perform any other tasks or duties as required
• Assist reservations team with enquiries and check ins, including issuing tickets through CustomLinc (computer based)

About You

The ideal candidate will be passionate and proud of the service that they deliver and be willing to go above and beyond for our guests. You will be a team player with a demonstrated positive "can-do" attitude, have previous experience in a similar role and ability to deliver professional service. This role would ideally suit a motivated individual who is keen to grow with the company.

To be successful in this role, you will have/be:

• Ability to work efficiently and proactively in an autonomous environment

• High level of personal presentation and interpersonal skills

• Excellent written and spoken communication skills

• Highly self-motivated and ability to multitask competing priorities

• Great attention to detail with strong problem-solving skills

• Intermediate knowledge of MS Office and general computer-based administrative tasks

• Confident with the use of technology and communication devices

Requirements

• Minimum of 1-years' experience in a similar customer service role, with previous Porter/Reservations experience advantageous

• Experience in warehouse and procurement highly advantageous

• Must hold a valid manual driver license

• Must have own transport to/from Shute Harbour

• First Aid qualifications highly desirable

• Ability to work flexible hours including weekends and public holiday

Benefits

• Generous discounts on Journey Beyond travel and experiences
• An attractive salary and positive work environment
• Study Assistance Policy
• A career with opportunities for progression, transfers, and secondments
• Employee Referral Policy
• Parental Leave program
• Purchased Leave policy
• Private Health discounts
• Employee Assistance Program
• Discounts on Journey Beyond merchandise
• Discounts at the Cruise Café & Bar
• Discounts at the bar on board vessels
• Free public transport
• Salary sacrifice remote area benefits

How to apply:

If this sounds like the perfect opportunity for you, please submit your application by no later than 20th May 2025

_ Applications will be reviewed and progressed as they are received, so don't wait, apply now! _

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