Position: Customer Success Specialist (CSS), Must be proficient in Mandarin and English Speaking , Writing and Reading skills
📍 Location: Georgetown, Penang (Onsite)
🕒 Working Hours: Monday to Sunday, 12:00 am – 11:00 am
(5 days per week, 8 working hours + 1 hour break)
💻 Job Type: Full-time (Rotational Shift)
💰 Salary: RM 3,000++ (Extra Allowances will be provided)
Overview:
The CSS is the main point of contact for customers using our client's food ordering app.
They handle customer inquiries, concerns, and provide information through inbound and
outbound phone calls.
Qualifications:
● Education: Bachelor's Degree, Diploma, or equivalent in any field.
● Work Experience: At least 6 months in customer support; call center experience
is advantageous but not mandatory. Fresh graduates can apply.
● Language: B2 level proficiency in English.
● Interpersonal Skills: Customer service-oriented, active listening, and ability to
handle inquiries professionally.
Technical Skills:
● Typing speed of at least 40wpm with 90% accuracy.
● Computer literate with proficiency in Microsoft Windows and Office.
Responsibilities:
● Assist customers in placing online orders.
● Provide support through phone calls.
● Process payments securely.
● Proactively support customers and maintain brand reputation.
● Identify and escalate priority issues.
● Collaborate with the team to improve customer support.
● Maintain and improve service quality
...Storm8 is looking for a creative, driven, and versatilemid-level Motion Graphics Designer to help promote our latest top-grossing mobile games. If youre passionate about storytelling through motion, love experimenting with new ideas, and have your finger on the...
...you will need to truly make a difference in the life of a child. Job Description: The Speech Language Pathologist Assistant (SLPA) employed in a school setting works under the direct supervision of a certified Speech Language Pathologist (SLP) to provide therapeutic...
...Inc. ( MKA ) is a national, multidisciplinary Construction and Engineering Consulting firm. We have been serving our Clients for over 35 years... ...and Experience requirements: Bachelor of Science degree in Civil Engineering or Architectural Engineering from an ABET...
...Pensa is the Brooklyn design and invention force behind the D.I.Wire, Street Charge, the Merge urban bicycle as well as design for clients... ..., One Drop and Nanit. We are looking for an experienced industrial designer to join our talented, diverse and passionate team. If...
...DL Drivers Dream Job! Why join AJR Trucking Family? -AJR believes our drivers are the foundation of any successful trucking company.... ...We welcome and encourage Woman drivers. Qualifications: Class C License, minimum one-year driving experience. Safe driving...