Job Description

Position Purpose

As a direct report of the Director, Human Resources, the Human Resources (HR) Generalist is a key contributor to the day-to-day operations of the Human Resources (HR) department. The Generalist collaborates across various HR functions to shape a positive workplace culture and ensure smooth Human Resources operations. This team member holds various talent management responsibilities in support of the full employee life cycle and key HR operations including, but not limited to onboarding, benefits, payroll and HRIS administration, compliance, recruitment, engagement, retention and development. The HR Generalist works closely with managers and staff to ensure a positive, fair, and engaging work environment, aligning talent strategies with Big Brothers Big Sisters of America's mission, values, vision and organizational objectives.

FSLA Status: Full Time, Exempt
Location:  Continental United States (100% remote, based in East Coast Time Zone)

Travel : Approximately 5%

Applications accepted through 12/26/2025

Essential Duties and Responsibilities

• Collaborate in the design and implementation of HR programs that foster employee growth, engagement, and organizational success, creating a workplace where employees feel valued, understand how their contributions align to organizational objectives, and empowered to make a difference.
• Serve as the first point of contact for employee benefits, HRIS support, general HR inquiries, and employment verifications, taking ownership of initial issue resolution while ensuring timely follow-through and escalating complex or sensitive matters to the appropriate HR team member, when needed. Provide administrative and project management support for employee benefits processes, including all related communications, enrollments, documentation, eligibility updates, and accurate reflection of benefit deductions in the benefits system and HRIS.
• Collaborate with the Director, Human Resources, to lead and manage all facets of operational preparation and execution of semi-monthly payroll cycles. This includes reviewing timesheets, processing HRIS updates, auditing data accuracy, preparing payroll registers, resolving issues, and ensuring timely payroll submissions.
• Partner with the Talent Acquisition and Onboarding Manager to facilitate the full onboarding process, coordinating paperwork, systems access, equipment setup, profile creation (Neo1, LMS, Asana), welcome packages, compliance tasks, and other related activities, while applying continuous quality improvement. This includes, but is not limited to, supporting or covering 30-day onboarding responsibilities when needed.
• Co-facilitate new hire orientation in partnership with the Talent Acquisition and Onboarding Manager, ensuring delivery of HR operations and organizational content remains current, relevant, and is presented in an engaging and creative format.
• Coordinate the offboarding process by managing exit documentation, system access removal requests, equipment return tracking and ensuring accurate HRIS and personnel file updates.
• Support the design and execution of BBBSA staff compliance training, awareness-building/Values-centered offerings and learning and development programs.
• Maintain and update electronic and physical employee records, and ensure HRIS accuracy, including personnel file management, employee data entry, routine audits, and compliance document maintenance.
• Support HR culture and engagement activities such as employee recognition, all-staff meetings, internal communications, and other administrative tasks that contribute to a positive employee experience
• Prepare reports and insights on HR metrics such as onboarding experience, engagement, diversity, employee turnover, and exit data to inform strategic HR planning and organizational decisions.
• Assist, and at times lead, the preparation and submission of compliance reporting such as I-9 audits, EEO-1, VETS, and other federal and state requirements.
• Serve as an HR liaison and active member of the Employee Engagement Committee (EEC), ensuring alignment between committee agenda, HR strategies, the BBBSA mission and organizational objectives.
• Maintain compliance with federal, state, and local employment laws and regulations by reviewing policies and practices, and stay current on HR trends, best practices, regulatory changes, and emerging technologies to support continuous improvement in HR operations.
• Foster a supportive work environment by promoting BBBSA's mission and values.
• Manage related and other duties as assigned in support of department and organizational needs.

Culture

• Demonstrate commitment to BBBSA's shared leadership competencies and organizational values.
• Provide consistent follow-up regarding assigned projects and after meetings.
• Cultivate an environment where all team members feel valued, included, and empowered to achieve their potential.
• Manage related and other duties as assigned in support of department and business needs.

Education & Related Work Experience

• Education Level: Bachelor's Degree in Human Resources, Business Administration, or a related field preferred, or equivalent relevant experience. SHRM-CP, HRCI or other certification a plus.
• Work Experience: 3-5 years human resources experience required; background in a non-profit or mission-driven organization a bonus but not required.

Skills and Knowledge:  Excellent verbal and written communication skills; Excellent interpersonal, negotiation, and conflict resolution skills; Excellent organizational skills and attention to detail; Excellent time management skills with a proven ability to meet deadlines; Solution-oriented; advanced analytical and problem-solving skills; Ability to prioritize tasks and delegate them when appropriate; Ability to act with integrity, professionalism, and confidentiality; Thorough, current knowledge of employment-related laws and regulations; Proficiency with Microsoft Office Suite or related software; Proficiency with (highly preferred) or the ability to quickly learn HRIS and talent management systems. UKG a plus but not required; Familiarity with non-profit sector challenges and HR best practices; Passion for supporting a mission-driven workforce.

Our Commitment

At Big Brothers Big Sisters of America, we recognize, affirm, and celebrate the backgrounds, lives, and experiences of all of our stakeholders, including youth, families, donors, volunteers, and staff. We ensure the opportunity for all voices and perspectives to be heard and honored. In the workplace, we foster an environment where all people can be their best selves. We affirm that every person has the opportunity to reach their full potential. We strive to realize the full potential that is within all of us by ensuring that all voices and perspectives are heard and honored. 

Equal Employment Opportunity

BBBSA provides equal employment opportunities to all qualified individuals without regard to race, creed, color, citizenship, religion, national origin, age, sex, familial or marital status, pregnancy, military or veteran status, sexual orientation, gender identity or expression, genetic information, disability, or any other legally-protected status in accordance with applicable local, state, and federal laws, regulations, and ordinances.

Americans with Disabilities Act

Employee must be able to perform all essential job functions, with or without reasonable accommodation.

Job Responsibilities

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. BBBSA may change the specific job duties with or without prior notice based on the needs of the organization.

Big Brothers Big Sisters of America is directly recruiting and hiring for this position. We are not engaging any staffing/recruitment firms or agencies for this position. If any candidate profile/resume/identifying information is sent to Big Brothers Big Sisters of America and/or Big Brothers Big Sisters agencies we will not pay any referral or firm fees in relation to this information.

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