HVAC Service Manager Job at Success Matcher Recruitment, Cleveland, OH

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  • Success Matcher Recruitment
  • Cleveland, OH

Job Description

Our client is seeking a highly skilled and experienced HVAC Service Manager to play a pivotal role in overseeing daily operations and ensuring the seamless coordination between office operations and field teams. This leadership position is responsible for delivering top-quality service, optimizing operational efficiency, and enhancing the overall customer experience.

As the HVAC Service Manager , you will report directly to the General Manager , overseeing dispatch, procurement, and client services professionals while closely collaborating with field operations teams to drive strategy execution. Above all, you will be a customer service champion , leading your team to exceed client expectations consistently.

Key Responsibilities

Customer Relationship Management

  • Maintain proactive communication with clients, ensuring transparency, responsiveness, and a commitment to service excellence.
  • Oversee quality assurance metrics, including first-time-fix rates, service level agreements (SLAs), and overall customer satisfaction .

Operational Leadership & Efficiency

  • Coordinate across departments (Dispatch, Warehouse & Procurement, and Field Technicians) to ensure accurate work order assignment and on-time project completion .
  • Oversee technician performance, including safety compliance, job site cleanliness, vehicle inspections, and uniform adherence .
  • Manage warehouse operations, ensuring efficient inventory management and procurement processes .

Team Leadership & Development

  • Create and manage on-call schedules in collaboration with Lead Technicians to ensure consistent service coverage.
  • Lead weekly team meetings , focusing on company updates, safety discussions, and fostering a culture of collaboration.
  • Recruit, interview, and hire technicians and operational staff, ensuring the organization maintains a high-performance culture.
  • Coach and mentor team members , providing guidance, performance feedback, and support in alignment with company standards.

Strategic Collaboration & Continuous Improvement

  • Partner with the General Manager to align operational strategies with overall business objectives.
  • Implement new initiatives and drive team-wide adoption of best practices.
  • Identify opportunities to enhance service efficiency and optimize project execution , ensuring the company remains a leader in the market.

Compliance & Additional Responsibilities

  • Ensure full compliance with environmental regulations and industry standards , including EPA 608 certification requirements for refrigerant handling .
  • Adapt to evolving business needs and client requirements as they arise.

Requirements

Qualifications & Skills Required

Experience & Education

  • 10+ years of field experience in HVAC and refrigeration services, with proven leadership experience in service or operations management .
  • Extensive technical knowledge of HVAC systems, refrigeration equipment, and project scope management.
  • EPA 608 certification (or equivalent) required.

Technical & Leadership Proficiency

  • Proficiency in Microsoft Outlook, Excel, and Word .
  • Demonstrated ability to manage teams, lead meetings, and ensure compliance with operational strategies .
  • Strong verbal and written communication skills , with the ability to engage both internal teams and external clients.
  • A high level of accountability and commitment to supporting team success.

Physical Requirements

  • Ability to work in various weather conditions (heat, cold, wind, rain).
  • Comfortable climbing ladders up to 25 feet and working at elevated heights when required.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability

Job Tags

Holiday work, Full time, Temporary work,

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