Job Description

About Darkhorse Tech

Darkhorse Tech provides comprehensive Dental-Specific IT services to our clients including ongoing support (Managed Services), startup projects & expansions (planning, design, buildouts) as well as software & hardware sales and maintenance.

As a leader in the industry, we have created and continue to foster relationships with all leading-edge technology companies servicing the Dental community. Our company was created by founder and CEO, Reuben Kamp who left his job at a nationwide Dental IT company to build a relationship-focused version of a Managed Service Provider (MSP) which creates true partnerships with it's clients.

Constantly building on our 13 years of experience we are now servicing roughly 1400 clients nationwide and continue to see massive growth while focusing on maintaining unparalleled support for our Dental Practice partners. With technicians on the ground throughout the country we offer in-person as well as remote support.

About You

Service first. Providing exemplary service means recognizing it. Have you put off a call to your cell phone company because the idea of waiting on hold, requesting a manager only to fight for a solution seems exhausting? Have you ever been pleasantly surprised by a service organization where your call is addressed efficiently, with care and acknowledgement that you are their top priority because you (as a client) are the lifeblood of their business? There is a huge difference in these approaches, and the latter builds loyalty and trust which is vital to the health of any business.

You are solution-oriented and accountable. When given an opportunity to address an issue you follow service standards and quickly provide a solution, if you can't you are able to escalate the issue and alert your manager to your need/want for knowledge and growth - all while communicating progress in a professional and engaging manner with the client.

Part of our team! While service tickets are addressed individually our crew is always ready to support one another, you will both receive and provide help as we are all working toward the same goal. Together we provide a level of service that our clients dream of and that we stand behind.

Role Overview

The Project Coordinator provides logistical support to the Project Manager and project team. This individual ensures smooth coordination, prompt and regular client and internal communication, and tracking of project activities. The coordinator is a key support position in keeping projects organized, documented, and on schedule.

Essential Functions

• Work under the direction of the Project Manager to support and coordinate multiple concurrent projects, particularly within an MSP/IT environment.

• Track and monitor project tasks, tickets, and timelines, escalating issues or delays to the Project Manager.

• Deliver exceptional client communications and interactions, engaging effectively with both executive leadership and administrative-level individuals at DSOs, while ensuring professionalism, clarity, and responsiveness at all times.”

• Communicate with clients via phone and email regarding project scope, timelines, and updates — always representing the project team professionally.

• Coordinate with third-party vendors, MSP partners, and internal teams to align on deliverables and schedules.

• Organize and schedule on-site and remote project activities, including IT deployments, installations, and migrations.

• Respond promptly to client inquiries, ensuring they are routed or escalated appropriately when beyond coordinator scope.

• Handle confidential and sensitive information with discretion.

• Collaborate with Procurement to monitor and align delivery timelines for ordered IT equipment and parts.

• Coordinate travel logistics for Installation Technicians.

• Coordinate onboarding and projects specifically for clients associated with DSOs (Dental Service Organizations).

Required Experience

• 2–4 years of administrative or coordination experience.

• Direct experience supporting MSP/IT project coordination (e.g., system migrations, new client onboards, infrastructure upgrades, hardware/software rollouts).

Education

• High school diploma or equivalent required.

• College degree preferred.

Knowledge, Skills & Abilities

• Strong written and verbal communication skills.

• Proven time management and prioritization abilities.

• Ability to support multiple IT projects and deadlines simultaneously.

• Strong troubleshooting and problem-solving skills.

• Basic knowledge of MSP/IT environments (hardware, networking, software deployment).

• High attention to detail and accuracy.

• Excellent organizational and planning skills.

• Familiarity with project management and ticketing tools (e.g., ConnectWise, Autotask, or equivalent).

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