Role: M365 Suite Operation Support Consultant
Location: WinWire Office CA
Duration: Long term Contract to hire
Minimum Experience 10 yrs
Key Fields
Inputs
Educational Qualification*
BE / MCA / Any Master degree in Computer Science
Job Description of Role* (RNR)
(Mandatory - Minimum 500 words)
Provide technical support and troubleshooting for Microsoft Office 365 suite, including Teams, SharePoint, OneDrive, and other collaboration tools.
Assist users with leveraging Digital workplace tools for collaboration, content management, and general productivity.
Monitor and respond to support tickets, emails, and other inquiries in a timely and professional manner.
Conduct office hours and create user guides to help employees maximize their use of digital workplace tools.
Collaborate with IT and other departments to identify and resolve technical issues and improve overall system performance.
Partner with the IT helpdesk and gather feedback and suggestions for improving user experience and operational efficiency.
Assist in the implementation and rollout of new digital workplace tools and technologies within the organization.
Primary (Must have skills)*
Experienced in IT service management (ITSM) tools and practices.
Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
Strong problem-solving skills and attention to detail.
Ability to work independently and as part of a team in a fast-paced environment.
Customer-focused mindset with a commitment to providing high-quality support.
Expierence Range
8-10 Years
Secondary Skills (Good To have)*
Any certification on M365 Suite or collaboration tools like Planner, Lists, Smartsheet etc
Soft skills/other skills (If any)
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels.
- Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
- Fluent in English speaking and writing
Cloud BC Labs Inc is a digital transformation organization aimed at creating seamless solutions for clients to effectively manage their business operations. The company specializes in Business and Management Consulting, AI/ML, Data Analytics & Visualization, Cloud Data Warehouse Migration, Snowflake Implementation, Informatica Implementation & Upgrade, Staffing Services and Data Management Solutions
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