Job Description

Do you want to be a part of the team changing the dining landscape of Las Vegas? To work hard, learn relentlessly, and chase the stars? Lilli is assembling a team of passionate professionals ready to create something extraordinary.

Maitre D

Position: Maître d’

Reports to: Chef Owner / General Manager

Overview

The Maître d’ is the orchestrator of the dining room - the first and last impression of Lilli. This role requires extraordinary emotional intelligence, technical command of fine-dining service, and the ability to lead a team with calm authority.

You will manage guest flow, direct the service team with precision, and act as the voice and heart of hospitality in the room. Your leadership ensures that each evening runs not just smoothly, but beautifully.

Guest Experience & Service Flow

• Welcome each guest personally - ensuring a gracious, unhurried start to every guest’s experience
• Curate the rhythm of the dining room from seating through farewell, maintaining awareness of pacing and energy at all times
• Oversee all aspects of guest communication - confirmations, seating preferences, dietary notes, and special occasions.
• Collaborate with the Chef to align service timing with the kitchen’s flow for synchronized coursing
• Ensure seamless coordination between dining room and kitchen teams - anticipate transitions, troubleshoot silently, and maintain composure.
• Guide the guest narrative
• Conclude every service with personalized farewells and recognition of repeat guests

Leadership & Team Management

• Conduct pre-service stand up to align staff on menu details, table assignments, and guest recognition
• Maintain, train, and enforce steps of service standards 
• Lead by example and lead from the front
• Coach servers, captains, and hosts on language, tone, and guest awareness
• Manage post-service debriefs to gather feedback and reinforce consistency across nights.

Administrative & Operational Duties

• Manage seating chart, reservations, and communication with the booking platform
• Maintain all aspects of guest notes to ensure seamless coordination with the entire team
• Track sales and end-of-night reconciliations in coordination with the leadership team
• Contribute to hiring, onboarding, and performance evaluations for dining room staff
• Uphold health, safety, and service standards in compliance with local regulations

Qualifications

• Minimum 3 years in fine-dining front-of-house management
• Deep understanding of service traditions, wine and beverage pairing, and guest psychology
• Exceptional communication, leadership, and multitasking abilities under pressure
• Graceful physical presence and professional demeanor
• Mastery of reservation systems, POS operations, and guest-experience tracking
• Passion for mentorship — you inspire excellence through calm, clarity, and presence.

Compensation & Growth

• Competitive salary (based on experience)
• Tip share and service bonuses from pop-up operations
• Opportunity to lead the opening service team of Lilli’s permanent home
• Mentorship under Chef Tyler and future General Manager

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