About us
LifeMD is a leader in virtual primary care, headquartered in NYC, and we're redefining how healthcare meets technology. Our vertically integrated digital care platform powers telemedicine, laboratory services, and pharmacy solutions, serving over 200 conditions across all 50 states.
Recognized as one of the fastest-growing healthcare tech companies (#166 on Deloitte Fast 500 in 2023), LifeMD is not just a healthcare company—it’s a tech company revolutionizing healthcare.
About the role
The Patient Experience, QA Analyst role will be focused on enhancing and optimizing the virtual care experience for LifeMD patients. This role focuses on designing a seamless patient journey for our telehealth platform, while ensuring quality assurance (QA) in the digital platform patients use. The ideal candidate will work cross-functionally with operations, IT, marketing, and clinical operations to improve engagement, accessibility, and overall satisfaction in patient facing interactions. In addition, this role will be responsible for providing insight through advanced analysis and distribution of patient experience data to educate teams on patient experience best practices and to support improvement initiatives.
Key Responsibilities
Patient Journey Design & Optimization:
Digital Experience & Quality Assurance (QA):
Collaboration & Continuous Improvement:
Serve as a liaison between patient experience, IT, and clinical teams to align digital solutions with patient needs
Provide insights on workflow improvements to reduce friction for both patients and providers
Education: Bachelor's Degree
Experience: 3+ years of experience in a healthcare setting, supporting patient experience and data analytics
Excellent attention to detail
Passion for driving high quality patient experiences
...Our client is seeking a Civil/Structural Engineer with at least 3 years of experience in concrete restoration, waterproofing, building structural inspections, and project management. This position offers an opportunity to work on challenging projects that enhance...
Job Title: Remote Data Entry Clerk Compensation: $40/hour Job Type: Full-time / Part-time (Flexible Hours) Location: Remote Job Summary: We are seeking a detail-oriented and reliable Remote Data Entry Clerk to join our team. In this role, you will be responsible...
...About Us Looking for the perfect food side hustle? Shef is a modern-day shared personal chef service where we connect busy individuals & families who are seeking high quality, homemade food with local, talented chefs in their area. Shef handles delivery, customer service...
...hospital experience for patients and families by serving as a liaison with hospital personnel to foster open communication and a positive... ...of the health care team, performs basic clerical and technical clinical services relating to the care, cleanliness, safety and comfort...
...Technical Professionals Group is seeking a motivated, dependable and safe CDL A Test Driver to test vehicles and their systems for a global provider of commercial-duty automatic transmissions in Apache Junction, AZ. Successful candidates will test drive and evaluate...