About us
LifeMD is headquartered in NYC and is a leading provider of virtual primary care. LifeMD offers telemedicine, laboratory and pharmacy services, and specialized treatment across more than 200 conditions, including primary care, men’s health, women’s health, allergy & asthma, and dermatology. Leveraging a vertically-integrated, proprietary digital care platform, a 50-state affiliated medical group, and a US-based patient care center, LifeMD is elevating healthcare by increasing access to top-notch and affordable care. LifeMD is currently in the midst of immense growth and was recently ranked #166 in the 2023 Deloitte Fast 500.
About the role
LifeMD is currently seeking a QA Auditor to join our Quality Assurance Team. The QA Auditor uses subject-matter knowledge of Virtual Primary Care to record the accuracy and completeness of tasks performed by other Call Center Operations and Provider Interactions.
Responsibilities
Performs call monitoring and provides trend data to site management team
Uses quality monitoring data management system to compile and track performance at team and individual level
Monitors customer care email responses
Provides actionable data to various internal support groups as needed
Coordinates and facilitates call calibration sessions for call center staff
Provides feedback to call center team leaders and managers
Prepares and analyzes internal and external quality reports for management staff review
Perform other duties as assigned
2-3 years Call Center Experience
Excellent verbal, written and interpersonal communication skills
Outstanding customer service skills and dedication to providing exceptional customer care
Must be self-motivator and self-starter
Focus on quality and customer service
Exceptional listening and analytical skills
Solid time management skills
Must adapt well to change and successfully set and adjust priorities as needed
Must be proficient with Microsoft Office (intermediate Word, basic Excel)
Bi-lingual (English-Spanish) a plus
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Short Term & Long Term Disability
Training & Development
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