Job Description

Remote Registration Center Customer Service & Sales Representative Location Remote :

We are a fast-paced, customer-centric registration center and our goal is to provide exemplary support, sales, and customer service to prospective and current members!

Our work environment includes:

• Growth opportunities
• Set schedule based on availability
• Fun, supportive team atmosphere
• Rewarding job experience
• Contests, goal setting, and more!

Requirements:

• Comfortable learning the Goldfish Swim School Curriculum
• High School Diploma or equivalent required
• Customer service and sales experience, call center, or phone experience required
• Proficiency with technology- Salesforce, Slack, Podium, g suite, softphones, and scheduling software
• Exceptional verbal and written communication skills
• Strong desire to work for a family-oriented organization
• Ability to learn and adapt to policies/ protocols and operational changes
• The ideal candidate is organized, efficient, analytical, and takes initiative
• Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours
• Must have a computer set up with two monitors (REQUIREMENT)
• Reliable high-speed internet connection with a download speed of at least 100 Mbps & upload speed of 6o Mbps during all working hours. (REQUIREMENT)
• Must have access to a quiet, private work environment with a desk and no other distractions or sounds (REQUIREMENT)
• Must have a reliable headset
• Ability to receive feedback and make immediate improvements

Full Time:

• 30 Hours or more (up to 40 hours)
• Set work schedule around given availability
• Leadership opportunities
• BCBS PPO & HSA Health Insurance with options for Dental & Vision
• Accrued PTO from the Start
• Valuable work experience
• Future references/referrals
• $15.50/hr with regular increases and bonuses
• Paid training
• Weekly payday- start this week, and get paid next week!

Part Time:

• 20-30 Hours a week
• Set work schedule around given availability
• Leadership opportunities
• BCBS PPO & HSA Health Insurance with options for Dental & Vision
• Accrued PTO from the Start
• Valuable work experience
• Future references/referrals
• $15.50/hr with regular increases and bonuses
• Paid training
• Weekly payday- start this week, and get paid next week!

We are searching for dedicated, engaging, and highly motivated individuals to join us as Registration Center Representatives! Your responsibilities will include fielding calls from current members and prospective members. You will be responding to voicemails and text/chat messages. You will also be making warm sales calls to potential members. You must be comfortable talking on the phone, answering questions, multi-tasking, and ready to learn Salesforce, Podium, Slack, and Scheduling software. You should be communicative, attentive, responsible, and handle working independently well.

The RJR Communications Registration Center is a unique and fun environment to work in! We offer a flexible yet set schedule, daily celebrations and incentives, benefits, and more.

Duties and Responsibilities:

● Answering incoming calls from prospective and current members to answer questions and book them in for swim lessons

● Placing outgoing calls/ emails/ text messages to sell our program

● Answering questions or assisting current customers with their needs

● Tracking sales, call volume, and customer concerns

● Building and maintaining a culture that is driven on success

● Having a positive attitude and self-motivated to complete daily tasks

● Working with supervisors and management team members to maximize the “Golden Experience” for our customers

RJR Communications CORE VALUES:

• We do what we say we'll do and more
• We treat everyone the way They want to be treated
• We approach every challenge with a YES! Attitude
• We create a positive, engaging experience
• We work to WIN!

Job Title: Remote Registration Center Representative

• Reports to: Registration Center Supervisor
• FLSA Status: Non-Exempt

Goldfish Swim School is a learn-to-swim facility for kids ages 4 months to 12 years. Our proven confidence-building curriculum promotes a love of swimming and teaches children to be safer in and around the water. For additional information see goldfishswimschool.com

NOTE: The information within this posting is not all-inclusive and may be subject to change. Employee to fulfill other duties and responsibilities as assigned by the Employer.

Job Types: Full-time, Part-time

Pay: From $15.50 per hour

Expected hours: 20 - 40 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Experience level:

• 1 year

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Split shift

Weekly day range:

• Every weekend
• Monday to Friday

Work setting:

• Call center
• Remote

People with a criminal record are encouraged to apply

Application Question(s):

• Are you able to work between the hours of 12 pm and 9 pm EST Monday-Friday?
• Are you able to work a Saturday or Sunday shift between the hours of 8:30 am and 3 pm EST?

Ability to Relocate:

• Remote: Relocate before starting work (Required)

Work Location: Remote

Job Tags

Hourly pay, Full time, Part time, Work experience placement, Immediate start, Remote job, Work from home, Relocation, Flexible hours, Shift work, Weekend work, Sunday, Day shift, Saturday, Monday to Friday,

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