Job Description

Location: Missoula MT (Hybrid: Office Remote and Client Sites)

Employment Type: Full-Time Salaried

Compensation: Base Salary Commission ($71000$87000)

Benefits: Health Dental Vision 401(k) Paid Time Off Professional Development Opportunities

Flexibility: Hybrid work environment (office remote and client sites)

Travel/License Required: Yes

Work Schedule: 8am5pm (MF)

About Us

At First Call Computer Solutions we work with Montana businesses non-profits towns and schools that want to grow and modernize while keeping their Montana lifestyle intact.

At First Call youll find a place to grow contribute and be yourself while helping Montana organizations operate better protect what matters and thrive in an ever-changing world.

Were not your average MSP. We do IT (and so much more) including Cybersecurity Compliance Digital Marketing AI and Unified Communications.

Relationships are the most important outcome at First Call. We embrace uncommon levels of connection with the people we serve and the folks we work with.

The Role

As a Sales Engineer youll be a key technical member of the Sales Team bringing expertise into every stage of the sales process. Youll design smart practical and profitable technology solutions that solve client challenges while maintaining company standards and margins.

Youll collaborate with vCIOs vCISOs TAMs the CTO Project Managers Vendors and Professional Services Engineers to turn client requirements into clear deliverable solutions.

This is a hands-on client-facing role where precision communication and teamwork are essential.

What Youll Do

• Work as part of the Sales Team to move opportunities forward and present clear value-driven solutions.

• Design and scope standardized scalable and supportable solutions aligned to First Calls technology standards.

• Balance solution fit standards and margin while preparing quotes proposals and technical diagrams.

• Coordinate with vendors on pricing design validation and SKUs; manage discounts and vendor relationships.

• Use quoting/configuration tools (ConnectWise CPQ distributor portals) to deliver accurate and timely quotes.

• Leverage AI tools (ChatGPT Microsoft Copilot) and vendor programs to improve speed and accuracy.

• Document solution designs for delivery hand off and ensure clarity for implementation teams.

• Track requests quotes and estimatesensuring nothing falls through the cracks.

• Maintain awareness of market and technology trends to improve solution design and team performance.

Solution Types

Tier 2 Core Infrastructure Solutions

Focus: Solution design vendor coordination balancing fit standards and margin.

Examples: Switching wireless firewalls (SMB) servers SAN/NAS hosted VoIP M365 migrations racks/UPS.

Tier 3 Complex / Strategic Solutions

Focus: Architecture complex integration multi-vendor coordination and strategic discussions.

Examples: Multi-site networks hybrid/cloud DR/BCP enterprise UC advanced security stacks datacenter buildouts.

Tools Youll Use

• ConnectWise Manage (PSA) ConnectWise CPQ (Proposals)
• ITGlue Kaseya (RMM) Vendor platforms
• Lucidchart or Visio for diagrams
• Microsoft 365 Suite & Teams Phone System
• Generative AI tools like ChatGPT and Microsoft Copilot

What Were Looking For

• Experience (by tier):

• Tier 2: 35 years as a Tier 2 Engineer
• Tier 3: 35 years as a Tier 3 Engineer

• MSP experience strongly preferred

Education: Bachelors in Information Technology Business or related field preferred

Technical Breadth:

LAN/WAN infrastructure cloud security Microsoft 365 VoIP (depth varies by tier)

Soft Skills:

Strong client communication consultative selling collaboration and vendor management

Certifications:

Cisco Microsoft Security a plus

Performance Metrics

Utilization: 80%

Team Quota Performance: Meets or exceeds assigned quota

KPIs:

Solution Quality (Rework <10%)

Gross Margin (Product: 25% Labor: 50%)

Win Rate

Quote Turnaround Time

Why Join First Call

Be part of a company redefining what it means to be an MSP

Work in a role that connects strategy sales and service to deliver real client impact

Help Montana organizations thrive in a world of technology compliance and nonstop change

Grow your technical expertise and career in a company built for the next decadenot the last one

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