Salesforce Business Analyst Job at Bluebird, Hungary

b2NJeEVJWEJsU2JCRXZ1ZVkzeE4wZHg5
  • Bluebird
  • Hungary

Job Description

Responsibilities

  • Prepare and conduct functional workshops with business departments and key users
  • Participate in functional design and validation committees
  • Analyze business needs and propose improvements to existing Salesforce applications
  • Translate CRM functional requirements into clear Salesforce specifications
  • Act as a functional reference point for Salesforce-related topics
  • Configure and administer the Salesforce platform, including complex flows
  • Support Agile project delivery and participate in sprint activities
  • Collaborate with internal teams and external stakeholders on integration topics
  • Support ongoing optimization of customer experience processes
  • Continuously develop Salesforce knowledge through training and certifications

Requirements

  • Proven experience as a Salesforce Business Analyst or in a similar role
  • Salesforce Sales Cloud certification
  • Solid understanding of CRM processes in Sales and Customer Service
  • Hands-on experience with Salesforce configuration and administration
  • Ability to gather, structure, and document business requirements
  • Experience working in Agile environments
  • Strong analytical and problem-solving skills
  • Good communication skills and stakeholder management experience
  • Ability to work independently and in cross-functional teams
  • Fluent English and Hungarian, French is an advantage

Nice to have

  • Experience with additional Salesforce Clouds (Service Cloud, Marketing Cloud, Experience Cloud)
  • Knowledge of omnichannel contact center processes
  • Experience in international, multi-country projects
  • Understanding of digital marketing and customer engagement processes

What we offer

  • Budapest office location (9th district)
  • Hybrid work model with 3 days per week home office
  • Cafeteria benefit (SZÉP card)
  • Training and professional development support
  • Private health insurance
  • Year-end bonus based on individual and company performance

Job Tags

Work at office, Home office, 3 days per week,

Similar Jobs

SGS Consulting

Drug Safety Specialist - GPV Job at SGS Consulting

 ...seeking materials needed for completing daily tasks. ~ Ability to work in a fast-paced environment. ~ Working knowledge of ARGUS safety database ~ Experience with Word, Excel, PowerPoint, Microsoft Teams and SharePoint sites ~ Experience with working from home... 

RedBeard Solutions

Integration and Test Engineer Job at RedBeard Solutions

 ...Integration and Test Engineer Location: Boulder or Denver CO Number of openings: 1 Experience: Bachelors Degree and minimum 6 years of prior relevant experience. Graduate Degree and a minimum of 4 years of prior related experience. In lieu of a degree... 

UMG Cleaning

HR and Recruiter Job at UMG Cleaning

 ...Job Summary: We are seeking a dynamic and motivated HR and Recruiter to join our team. In this dual role, you will be responsible for overseeing the recruitment process and managing various HR functions to ensure a positive employee experience. The ideal candidate will... 

Ottawa

Remote Administrative Assistant Job at Ottawa

 ...proactive, efficient, and comfortable managing multiple tasks in a virtual environment. Key Responsibilities Manage email...  ...edit documents, spreadsheets, and presentations Handle data entry, record-keeping, and file organization Assist with... 

UCP of Maine

Direct Support Professionals (DSP) Job at UCP of Maine

 ...for a full-time position as a DSP! with benefits included!...  ...with disabilities by providing support for daily living activities,...  ...you to join our team of caring professionals and make a difference in the...  ...days of hire (UCP provides). Direct Support Professional...