Salesforce Business Analyst
Remote
We are seeking a highly experienced Salesforce-focused Business Analyst to work closely with business stakeholders, solution architects, developers, and cross-functional teams. The ideal candidate will ensure Salesforce capabilities are fully leveraged to drive operational efficiency, scalability, and an enhanced customer experience.
Key Responsibilities
Act as a client-facing functional lead, partnering with business stakeholders to understand objectives and translate them into Salesforce solutions
Lead and mentor other Business Analysts, ensuring best practices in requirements gathering and delivery
Conduct discovery sessions and facilitate structured requirements gathering workshops
Translate business requirements into well-defined user stories, acceptance criteria, and functional specifications
Collaborate with architects and developers to ensure accurate and scalable Salesforce implementations
Support testing efforts, including writing test scripts and validating end-to-end solutions
Participate actively in Agile/Scrum ceremonies and delivery processes
Required Experience & Skills
8+ years of Salesforce delivery experience in Agile environments
8+ years as a client-facing functional lead, managing and guiding other BAs
Strong hands-on experience with:
Salesforce Core Platform
Salesforce Health Cloud
Salesforce Experience Cloud
Salesforce Data Cloud
Solid understanding of APIs, integrations, and data migrations
Proven experience creating disciplined, well-structured user stories from requirements
Agentforce knowledge and experience (strong plus)
Salesforce configuration or admin-level capabilities
Experience writing test scripts and supporting UAT
Healthcare domain experience
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