Job Description

Job Summary:

We are seeking a highly skilled Salesforce Business Analyst . The ideal candidate will have extensive experience working with Salesforce Sales Cloud , leading business analysis initiatives, and supporting Salesforce-related projects in a fast-paced environment. This role requires a strong mix of technical aptitude, analytical skills, and business acumen to enhance customer relationship management solutions.

Key Responsibilities:

• Serve as a subject matter expert for Salesforce-related initiatives, analyzing and optimizing business processes.
• Gather, document, and validate business requirements to support Salesforce enhancements and integrations.
• Conduct user acceptance testing (UAT) and lead meetings with stakeholders to ensure system effectiveness.
• Collaborate with cross-functional teams, including Sales, Marketing, and IT , to align Salesforce functionalities with business objectives.
• Extract, analyze, and evaluate data to provide actionable insights and reporting solutions.
• Support ongoing process improvements , identifying opportunities to enhance system efficiency and customer experience.
• Ensure seamless communication between technical and non-technical stakeholders.
• Maintain documentation for system configurations, process workflows, and best practices.

Required Qualifications & Experience:

• Bachelor s Degree in Business Administration, Computer Science, or a related field from an accredited institution.
• Minimum 7 years of experience , with at least 5 years in a Salesforce Business Analyst or Business Systems Analyst role .
• Hands-on experience with Salesforce Sales Cloud (certifications preferred but not required).
• Strong ability to independently conduct UAT, data extraction, and reporting .
• Understanding of project management principles and methodologies.
• Excellent problem-solving, analytical, and critical-thinking skills.
• Familiarity with technical system environments and the ability to translate business needs into system requirements.
• Exceptional written and verbal communication skills with a customer-centric mindset .
• Expertise in Google Suite (Docs, Sheets, Slides) and Lucid Charts .
• Ability to work effectively under pressure, meet deadlines, and drive process improvements .
• Strong organizational skills with high attention to detail.

Preferred Qualifications:

• Salesforce certifications (e.g., Salesforce Administrator, Business Analyst, or Sales Cloud Consultant ).
• Experience working in agile or iterative development environments .
• Exposure to additional CRM tools, integrations, or automation technologies.

Why Join Us?

• Opportunity to drive Salesforce initiatives and enhance customer engagement strategies.
• Work in a collaborative, fast-paced, and innovation-driven environment.
• Competitive compensation, benefits, and career growth opportunities.

Location: Orange County, CA
Job Type: Long Term Contract

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

• Dice Id: outca001
• Position Id: SFBA

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