Job Description

Salary: $80,000 - 108,000 per year Requirements:

• 3-4+ years experience in managing and operating an Enterprise Service Management platform.
• 3-4+ years of experience in SQL development, API scripting, and HTML.
• 1-2+ years of development experience.
• Strong problem-solving and analytical abilities, including risk identification and potential mitigation strategies.
• Exceptional written and verbal communication skills; proven capability to engage with both technical and non-technical stakeholders as well as vendors.
• Outstanding customer service and support skills, with a focus on implementing best practices within ESM tools and processes.
• Proven ability to establish relationships with various levels of staff throughout the organization.
• Bachelors degree in Computer Science, Information Systems, Business Administration, or a related field, or equivalent professional experience.

• Oversee and maintain the ESM Platform to ensure its reliability, performance, and security.
• Configure the Enterprise Service Management system and make informed decisions regarding its design and setup.
• Execute initiatives that deliver new value to users while supporting a user-centric design philosophy.
• Provide tier 1-3 technical support, resolving complex issues and engaging with technical resources or vendors when necessary.
• Ensure the ESM complies with established security and reliability standards.
• Measure, track, and analyze key performance indicators (KPIs) and metrics.
• Gather requirements and formulate technological solutions that adhere to IT process best practices.
• Advance ITIL practices including Ticket, Problem, and Knowledge Management.
• Evaluate, design, and implement process enhancements and operational efficiencies across business processes.
• Utilize scripting and database querying to streamline integrations, recurring tasks, and system testing.
• Assist in documenting standards and best practices for Ticket Management, Problem Management, and Knowledge Management processes.
• Provide training tailored to the diverse needs of end users, partners, and team members.
• Undertake other assigned responsibilities as needed.

• API
• Support
• ITIL
• SQL
• Security

More:

At Alterra Mountain Company, we are a collective of renowned year-round mountain resorts, operating the worlds largest heli-skiing service, and providing the Ikon Pass—your ticket to over 50 breathtaking mountain destinations globally. Based in Denver, Colorado, we cultivate a shared passion for mountain adventures. We offer our employees exceptional benefits, including a complimentary Ikon Pass, flexible time off, comprehensive health insurance, and a hybrid work environment in our pet-friendly office located in Denvers vibrant RiNo Art District. Join us in shaping the future of mountain exploration!

last updated 3 week of 2026

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