Job Description
About Us: Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job”, but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!
Position Overview: Thrive is seeking a driven, detailed-oriented Senior Systems Administrator to join our rapidly growing team. As a Managed IT Services Provider, we consult with a diverse set of clients. Your dedicated client portfolio could potentially consist of a mix of high-pressure financial firms, medical practices, trendy hospitality providers, and manufacturing companies. Due to the various industries of our clients, your task list will shift greatly. A typical day can involve anything from working on network connectivity issues, server room buildouts, Exchange migrations, merger and acquisitions project team participation, handling of VIP and Severity 1 technical support issues. The position also requires you to be a team player that can mentor other engineers. We pride ourselves on a culture that is built on trust, learning, and collaboration.
Responsibilities: Service Delivery (Operations) - Technical ownership of assigned clients
- Active participant in determining the efficacy and efficiency of existing client infrastructure, systems, software, and processes
- Make recommendations for the completion of projects to meet client needs as well as improve identified deficiencies
- Ownership and resolution of escalated client technical issues
- Includes working with client and their vendors until resolution is reached
- Escalations focus on infrastructure and critical business impacting issues
- Documentation and diagram creation and updates
- Change control approval
- Reviewing changes written by other engineers
- Writing changes for complex tasks to be executed by other engineers
- Changes follow established processes and/or industry best practices
- Problem identification, reason for outage and root cause analysis documentation for all issues depending on situation and outcome
- Identify systemic and pervasive issues related to products and/or processes and drive actions to prevent future problems
- Participate in ‘2nd Level’ on-call rotation
- 2nd level on call consists of issues already reviewed by a 1st level on-call engineer and determined to be outside of their ability to resolve
Strategic and Account Management: - Collaborate and partner with Account Management Team on Technology Business Reviews, strategic technology road-mapping, quarterly business reviews, and architecture improvements
- Speak both to a wide array of technologies in-depth as well as to C-level executives
- Reviewing project scopes for existing customers
- Technical validation of project plan
- Understand business-case and ensure project plan meets the needs of the client
- Participate in technical account management and other client calls as needed
Leadership and Soft Skills: - Translate technical information and articulate findings and next steps clearly to peers, management, and clients
- Identify and appropriately document and present potential improvements to internal Thrive process and procedure to improve customer satisfaction and engineering efficiency
- Mentoring junior and mid-level engineers
- Provide articulate and appropriate guidance empowering them to solve issues with confidence
- Assist in fostering the development of ‘soft skills’
- Provide guidance on career development as requested
Education and Experience: - Ability to work in a fast paced, challenging environment with a diverse client base
- Strong analytical and end to end problem identification, management, and resolution skills
- Bachelor’s Degree in Information Technology or related discipline preferred or equivalent combination of education and relevant work experience
- 7+ years of technical support experience with increasing responsibilities; managed services experience preferred
- Technical subject matter expert on MSP products as they relate to Thrive’s services.
- Written and verbal communication skills; including the ability to clearly articulate technical issues to both technical and non-technical audiences and explain impact in business terms.
- Proficiency in the following technical disciplines with a mastery of at least two:
- VMware Systems Administration
- Windows Server Systems Administration
- Exchange Administration (On-Premise, Hybrid, Office 365)
- Office 365 Administration
- Azure administration, implementation and optimization
- Mobile Device Administration/Management Remote Computing (Microsoft RDS, Citrix)
- Server Infrastructure Administration
- SAN/NAS Administration
Job Tags
Full time, Work experience placement, Work at office, Remote work, Shift work, Weekday work,