Job Description

Social Media Community Manager
Work Location – Dallas TX 75202
Positions Requested – 1
Hours per Day - 8
Hours per Week - 40
Duration – 1-year contract initially
US Citizen or Permanent Resident

Project

• To be successful in a high-paced Community Management position, it is required that you are effective and efficient in social skills.
• The conversations you encounter require quick “on your feet” action.
• It is important to know when to respond, listen, understand, and empathize to ensure that any needs are fulfilled through a sense of community.

Top Skills

• Strong social media writing skills with ability to craft both engaging and sensitive messaging.
• Experience in PR or crisis communications with a focus on brand reputation.
• Proven ability to develop clear processes and communication plans independently.
• Collaborative mindset with experience working across internal teams and external agencies.
• Strategic thinker with a deep understanding of social media trends and audience engagement.

What You’ll Do

• Develop and document streamlined processes that guide how we engage with our social communities, ensuring smooth collaboration across teams including PR, Customer Care, and our external agency of Community Managers.
• Work closely with our Social Media Manager to align engagement strategies and set clear guidelines that empower our Community Management team to respond confidently and consistently.
• Lead crisis communications planning with a social media lens—helping the team anticipate reputational risks, monitor the pulse online, and coordinate reactive messaging when needed.
• Serve as the go-to liaison across internal and external teams, orchestrating efforts during both everyday engagement and high-pressure situations.
• Keep a finger on the pulse of social trends, audience sentiment, and key metrics to inform ongoing improvements to processes and communication approaches.

What You Bring

• A knack for writing compelling, clear, and relatable social media content—whether it’s day-to-day engagement or sensitive crisis messaging.
• Experience or strong familiarity with PR or crisis communications, especially knowing how to adjust messages for different audiences with empathy and impact.
• The ability to work independently—building processes and communication plans from scratch that keep everyone aligned and moving forward.
• A collaborative spirit who enjoys working across teams and agencies, making sure everyone knows their role and how to contribute.
• A social media mindset: you understand the fast pace, the nuances of various platforms, and how to use that knowledge to protect and promote the brand.

Pay Range: $30 - $40

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.

Job Tags

Permanent employment, Full time, Contract work,

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