Job Description

It's no surprise people are passionate about the health and happiness of their pet and our Merchandising (buying) team is no different. When it comes to the products and solutions in our stores, our incredible teams of merchandising associates have everything covered – from head to tail! From keeping up with the top trends to developing new, innovative solutions, our buyers help ensure every pet parent can find exactly what their pet needs at PetSmart. Join our team and show your love for pets by creating products as special as pets themselves!

Collaborative & Flexible Work Environment: We believe in fostering growth, teamwork and creativity in a dynamic workplace. This role is based at PetSmart’s Phoenix Home Office, where associates currently enjoy the benefits of in-person collaboration while having the flexibility to work remotely one day per week (a “flex workday” with leader approval), and an expected four days in the office. At PetSmart, you’ll be part of an engaging and supportive environment designed to help you and our teams thrive.

Sr. Manager, Product Quality

Our Product Quality & Compliance group focuses on ensuring great Quality products through customer-centric innovations that are available only at PetSmart. This allows us to create products and solutions that our pet parents are asking for that they can’t find anywhere else. This team partners with Merchandising, Brand Management, Product Design & Development, and Global Sourcing to bring the product from vision to reality.

We are the Product Quality & Compliance Department. We manage the global quality standards, processes and metrics that ensure a positive pet parent experience with the performance of our product. We work cross-functionally across the entire product development team to ensure our products meet our quality and compliance standards. We educate and elevate our supply chain.

Strategy:

• Research, track and analyze product trends to ensure consistency in specs for Hardgoods and Specialty product categories.
• Identify, interpret, and disseminate data obtained through internal and external sources, telling the story of how we educate and elevate our supply chain
• Identify process improvement opportunities across internal and supply chain processes
• Develop and maintain defect classification lists by product category
• Own product categories and develop efficient processes
• Develop associates to become emerging talents

Day to Day:

• Manage the third-party service provider relationship for factory quality process audits, inspections and testing.
• Own the protocol development and review process for assigned categories
• Create guidelines and insure timely implementation of 3rd party inspections on all products
• Manage the CAP resolution for factory quality process audits for assigned categories
• Manage the third-party service provider relationship for factory quality process audits, inspections and testing.
• Partner cross functionally with sourcing, product development and merchants to deliver the right product on time
• Analyze trends in supplier performance and provide corrective action and scorecards
• Analyze inspections pass and failures and minimize risk areas
• Assist Customer Service and Legal in the investigation and management of liability claims
• Key contact for overseas quality team, providing direction and guidance for day-to-day operations
• Communicating with internal and external customers

Experience:

• Bachelor’s degree in engineering, Business, Animal Science, or related fields
• Minimum 3-6 years’ experience in Product quality with progressing levels of responsibilities
• Working knowledge of federal and state regulations
• Experience leading projects with multiple echelons of leadership
• Excel in communication, project management, and analysis with a love of facts

Knowledge and Skills:

• Self-motivated, passionate, approachable
• Excellent verbal and written communication skills.
• Excellent organizational skills
• Ability to work independently in a fast-paced environment and manage multiple projects at once
• Strong analytical skills with keen attention to detail
• Strong computer skills with proficiency in Microsoft Office Suite
• Customer focused mindset and high level of integrity

At PetSmart, we work hard to create a culture where and we celebrate the unique stories, backgrounds, and experiences our associates share.  These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success.

Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet friendly environment, bring your pets to work!
• On-site Dog Park
• “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
• “Sit & Stay” Café serving fresh breakfast and lunch options
• On-site coffee bar
• “Lil’ Paws” learning center and onsite daycare facility (associate paid)
• Volunteer events with PetSmart Charities
• Learn more about #Life A tPetSmart here: 
• Check out Associate stories and share in some celebrations at PetSmart: 
• Explore PetSmart Benefits here: 
• If you don't already live in the Phoenix area here's a guide to the area:

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.

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