Job Description

The Barista Supervisor crafts a memorable experience for our customers by providing timely service, quality beverages and products, and maintaining a clean and comfortable location environment. The supervisor is responsible for helping train Baristas, processing transactions on the register/POS, following recipes to prepare coffees and beverages per specifications, and maintaining the coffee bar while delivering excellent customer service and meeting food safety policies.

COMPENSATION: The hourly rate for this position ranges from $20.00 to $23.00, depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission (if relevant). This is Aramark’s good faith and reasonable estimate of the range of compensation for this position as of the time of posting.

If hired, employee will be in an “at-will position” and Aramark reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time AND FOR ANY REASON, including, BUT NOT LIMITED TO for reasons related to individual performance, Aramark or individual department/team performance, and market factors.

Job Responsibilities

• In the role of shift supervisor, you'll be a role model of the store operations standards that define the Starbucks Experience
• You will lead shifts, work alongside baristas, and deliver quality customer service and expertly crafted products in a vibrant environment
• Lead each shift, ensuring operational standards are met
• Act as a role model and mentor for other team members
• Create a positive customer service experience
• Maintain cash handling and store safety standards
• Delegate tasks and coordinate the work of team members
• Prepare food and beverages to standard recipes or customized orders
• Ability to direct the work of others

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Strong interpersonal skills
• Effective oral communication skills
• Knowledge of the retail environment
• Ability to work as part of a team
• Capacity to build relationships
• Quick learner with a focus on quality
• 1+ year of customer service experience in a retail or restaurant environment
• 2 years of experience coordinating tasks or delegating to other employees
• Ability to maintain consistent attendance and punctuality
• At least 2 years of experience in a customer-facing role that involves interaction and fulfilling

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).

Education

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