Harvey is a secure AI platform for legal and professional services that augments productivity and automates complex workflows. Harvey uses algorithms with reasoning-adept LLMs that have been customized and developed by our expert team of lawyers, engineers and research scientists. We’ve found product market fit and are scaling our team very quickly. Some reasons to join Harvey are:
Exceptional product market fit: We have partnered with the largest law firms and professional service providers in the world, including Paul Weiss , A&O Shearman , Ashurst , O'Melveny & Myers, PwC , KKR, and many others.
Strategic investors: Raised over $500 million from strategic investors including Sequoia, Google Ventures, Kleiner Perkins, and OpenAI.
World-class team: Harvey is hiring the best talent from DeepMind, Google Brain, Stripe, FAIR, Tesla Autopilot, Glean, Superhuman, Figma, and more.
Partnerships: Our engineers and researchers work directly with OpenAI to build the future of generative AI and redefine professional services.
Performance: 4x ARR in 2024.
Competitive compensation.
As a Technical Content Writer , you’ll play a critical role in scaling Harvey’s customer education efforts. Reporting to the Head of User Operations, you will develop structured, high-impact learning materials that empower professionals to master Harvey independently. Your work will drive product adoption, reduce support volume, and enhance overall customer success.
We’re looking for someone with a deep understanding of instructional design, technical writing, and content strategy—someone who can translate complexity into clarity and create scalable resources that support professionals at every stage of their Harvey experience.
This role is open to candidates in New York City, San Francisco, or remote workers who are located in the Eastern Time Zone (EST) to ensure optimal collaboration.
Develop and maintain self-help documentation to help customers navigate Harvey with confidence
Own and expand the Help Center, ensuring resources stay current with evolving product capabilities
Create high-impact education initiatives that streamline onboarding, accelerate mastery, and drive long-term customer success.
Work closely with Product and User Operations to automate knowledge delivery and reduce support dependency
Analyze user engagement and feedback to continuously refine and improve educational content
3+ years in technical writing, customer education, or instructional design
Proven ability to translate complex technical concepts into clear, concise content
Experience with content management systems, knowledge bases, and education platforms, with a focus on leveraging AI-driven tools for efficiency and scalability
Strong understanding of instructional design principles and learning psychology
Ability to work cross-functionally and adapt content for multiple audiences and skill levels
Data-driven mindset, with experience using analytics to optimize content effectiveness
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are in the early innings of a generational company. Joining early at a hypergrowth startup has proven to lead to exponential growth in responsibility, access, and ability. Apply here today!
$95K – $115K • Offers Equity
Additionally, this role is eligible to participate in our equity plan and benefits program. Benefits include, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits (401k match up to 4%), and flexible PTO.
...inspire our sophisticated readers. Job Description The Graphic Design and Video Creation intern will work on selected graphics and... .... Duration: 4 months . This is a virtual and unpaid internship. Yet, you will gain valuable writing experience. Official...
...is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.... ...as Arcadis main point of contact with our clients for their electrical needs. You will be expected to develop project proposals for...
...apply now. We are currently seeking a Full Stack Java/React Developer to join our team in Charlotte , North Carolina (US-NC) ,... ...requirements Collaborate and consult with peers, colleagues, and mid-level managers to resolve technical challenges and achieve goals...
...des MEINE ERDE Teams We are looking for a driven and autonomous intern to join our team in New York City for the summer. This internship offers a unique opportunity for individuals passionate about sustainability and eager to gain hands-on experience in analysis, business...
Job Description Excellent customer service skills. The ability to work well under pressure. A sense of urgency to do your job well in a fast paced environment. Good teamwork skills. Ability to communicate with customers and employees in English...