ev.energy set up in 2018 with a simple aim - to make electric vehicle charging simpler, greener, and cheaper for everyone. Drivers download our app and charge their vehicle overnight; and, in the background, we’re ingesting real-time data and using our proprietary smart-charging algorithm to align charging sessions with energy from renewable sources. This reduces carbon emissions caused by EV charging by as much as 70%.
This is a growing industry, with growing demand for our solution - a third of new cars by 2030 will be electric. Simultaneously, there’s increasing strain on the power grid (power outages have already jumped by 64% in the last decade in the USA). We are already working with over 30 utilities in the US, Canada and Europe, offering a way to reduce demand on the grid.
To achieve this we’ve brought together a team of over 100 people, bringing expertise from previous roles at National Grid, Tesla, Amazon, Arcadia, and Chargepoint; we’ve secured over 50m USD from leading VCs in the automotive and energy space including National Grid Partners, WEX Venture Capital, Energy Impact Partners and JLR’s InMotion Ventures. Come help us drive change for the better.
The role
We are looking for a Technical Support Agent to support the delivery and execution of some of our residential EV charging programs, following our commercial success and grant wins. You’ll be supporting our utility and CCA partners across the US and Canada as they launch and grow residential EV charging programs. This ultimately helps EV drivers save money; enables energy on the grid to be used more efficiently; and in reducing carbon emissions it benefits the environment too. You’d own support for one of our utility programs on the US East Coast, reporting to the CS Team Lead.
What will you be doing?
Assisting our EV drivers participating in managed charging programs - liaising between our clients, the utilities, as well as our Program Managers and the EV drivers directly
Resolving any issues EV drivers face via phone, email or chat support as they participate in utility programs related to charging, data collection and incentive administration
Calculating and administering any financial incentives owed to EV drivers on behalf of utilities
Collaborating with other teams as needed (Engineering, Product) regarding feedback on new features or for escalated troubleshooting
Keeping our database of energy rates and prices up to date to make sign-up as simple as possible for our drivers
Suggesting improvements to our support processes and ways of working as we scale
What are we looking for?
Previous experience supporting customers, ideally in a software company supporting app users - any experience in our industry specifically is a ‘nice to have’ but not an essential
Excellent communication skills - you’ll be able to articulate well over email, chat and phone support, and translate what people are saying vs what they really mean
Experience consistently hitting past targets and achieving high CSAT scores - you’ll be able to proactively manage your workload and bring motivation and energy into your role
Fluency speaking and writing English - any additional languages are a ‘nice to have’ but not essential
Passion for decarbonization and addressing climate change - you don’t need to have worked in energy or the EV sector (although this is a nice to have), but you certainly need to care about our product and what we’re aiming to achieve!
Someone based in North America (US or Canada), preferably in East Coast hours. Please note this role will include evening and weekend support. Yours hours would either be 8-5 or 9-6.
How will we support you?
Work remotely and work well - we'll provide the tools you need to do your best (including a Macbook Pro), and can provide access to co-working spaces
Access to conferences, meet-ups and training through our L&D allowance
A structured career progression framework and advancement opportunities
Great benefits - including health insurance, 401(k) or pension, paid parental leave
Annual team gatherings - in previous years the whole company has spent a week together in London, Bath and Manchester in the UK
If you don’t have all of the requirements, but you’re really interested in what we’re doing, please apply anyway and we can consider your application now and in future! We value applicants regardless of their background or years of experience. We'll also do our best to accommodate reasonable adjustments to the interview process if needed.
We are an equal opportunity employer and value diversity: we do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. If you'd like a copy of our DE&I policy you can reach us at [email protected].
CA$69.5K • Multiple Ranges
...Fort Myers, FL and help children and families navigate hospital experiences with care, play, and compassion. Although certification is preferred, candidates who have completed their 600 hour internship can join our team and sit for the CCLS certification exam within...
...200,000 to $400,000. Imagine earning a substantial income, all while enjoying the flexibility of working from home. About the Role: Our Agents operate entirely online or over the phone, engaging with clients nationwide seeking insurance coverage. They establish connections...
...Licensed Marriage and Family Therapist (LMFT) in Wasilla, AK. Are you looking to make a change? Are you unhappy, not fulfilled, unmotivated, bored or simply just ready for the next chapter? Don't get stuck in a rut or be unhappy, life is too short!...
...Job Title Assistant Property Manager (CRE) Job Description Summary The Assistant Property Manager is responsible for assisting in all areas defined as a part of the Sr. Assistant Property Manager job description, as well as performing property administrator job...
...Call Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation...