This Technical Writer position requires a minimum of 3 years of experience in developing comprehensive technical documentation, including instruction manuals, how-to guides, training materials, and other supporting documentation for complex IT systems. The role involves collaborating with various departments and subject matter experts to gather information, research, outline, write, edit, and maintain documentation, ensuring consistency and adherence to organizational and legal standards. The successful candidate will also be responsible for developing content in various media formats for optimal usability and identifying best practices for data compilation and centralized storage. Experience with ServiceNow applications is preferred.
Location: N/A, Missouri, United States
Responsibilities:
- Develop instruction manuals, how-to guides, and training materials for complex IT systems.
- Research, outline, write, and edit technical documentation.
- Gather information from subject-matter experts.
- Develop, organize, and write procedure manuals, technical specifications, and process documentation.
- Work with development and support leads to identify documentation repositories, revise and edit content, and determine best solutions for data compilation and centralized storage.
- Research, create, and maintain information architecture templates.
- Develop content in alternative media forms for maximum usability, maintaining consistent voice across all documentation.
Required Skills & Certifications:
- 3+ years of experience developing instruction manuals, how-to guides, and training materials for complex IT systems.
- 3+ years of experience in researching, outlining, writing, editing content, and working with various departments.
- 3+ years of experience gathering information from subject-matter experts to develop technical documentation.
- 3+ years of experience working with development and support leads to manage documentation.
- 3+ years of experience researching, creating, and maintaining information architecture templates.
- 3+ years of experience developing content in alternative media forms.
Preferred Skills & Certifications:
- Technical writing experience with ServiceNow applications.
Special Considerations:
- N/A
Scheduling:
- N/A
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