Greetings,
Position: Amazon Connect SME
Location: New York, NY ( Onsite/ Flexible Willing to Travel )
Duration: 12+ Months Contract
Details:
Overview:
We are seeking an experienced Amazon Connect SME to join our team. The ideal candidate will deeply understand Amazon Connect and its integration with various systems. This role requires someone who can confidently face clients, discuss the Amazon Connect solution, and delve into technical details as needed.
Responsibilities:
Serve as the primary point of contact for clients regarding Amazon Connect solutions.
Conduct detailed discussions with clients to understand their requirements and provide tailored solutions.
Present and explain Amazon Connect features and benefits to clients.
Collaborate with internal teams to design and implement Amazon Connect solutions.
Provide technical expertise and support during the implementation phase.
Conduct training sessions for clients and internal teams on Amazon Connect.
Stay updated with the latest developments in Amazon Connect and related technologies.
Required Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field.
Proven experience with Amazon Connect and its integration with other systems.
Strong technical background with knowledge of AWS services.
Excellent communication and presentation skills.
Ability to work independently and as part of a team.
Experience in client-facing roles and managing client relationships.
Strong problem-solving skills and attention to detail.
Preferred Skills:
Experience with CRM systems and their integration with Amazon Connect.
Knowledge of contact center operations and best practices.
Familiarity with AI and machine learning models for customer interaction analysis.
Certification in AWS or Amazon Connect is a plus
Thanks and Regards,
Mark
Technical Recruiter
Phone: 901.466.4709
Email: markandeya.k@conchtech.com
URL:
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