Job Description

Triage Nurse (In-Person)

Location: (MFM Health at 99 Conifer Hill Drive in Danvers and MFM Express Care at 147 S Main Street in Middleton)
Job Type: Full-Time | In-Person Only

Overview:
MFM Health is seeking a highly skilled and compassionate Triage Nurse to join our clinical team. This is an in-person full time position responsible for assessing and evaluating patients’ reported symptoms, determining the most appropriate course of action, and ensuring comprehensive coordinated care. The ideal candidate is a team player with strong communication skills, clinical expertise, and the ability to handle a variety of situations with professionalism and empathy.

What We Offer:

• Enhanced Benefits Package: Enjoy a comprehensive benefits package that includes discretionary paid time off to ensure a healthy work-life balance, a 401(k) plan with employer match, and a profit-sharing bonus structure that rewards your contributions to our practice’s success.
• Professional Growth Environment: At MFM Health, we are committed to your professional development. We offer continuous opportunities for learning and career advancement in a supportive and collaborative environment.

Key Responsibilities:

• Patient Assessment & Triage:
  • Evaluate and assess patients’ reported symptoms via telephone and in-person encounters.
  • Determine appropriate clinical response and urgency of care, including when EMS activation is warranted.
  • Administer in-person clinical triage and basic patient care as needed.
• Care Coordination:
  • Communicate and collaborate with providers and clinical teams to ensure appropriate, timely, and comprehensive patient care.
  • Coordinate follow-up care, referrals, and ongoing treatment planning.
  • Review diagnostic results, referrals, and provider feedback with patients.
• Communication:
  • Proficiently manage telephone triage, effectively addressing a wide variety of patient concerns.
  • Handle challenging or escalated patient situations with professionalism and composure.
  • Clearly and accurately document all interactions and care plans in the medical record.

• Nurse Visits:
  • Review vaccine schedules and administer vaccines as indicated for adult and pediatric patients
  • Provide injection teaching as needed
  • Apply Zio heart monitors
  • Perform Pulmonary Function Testing, Diabetic Eye Exams
• Teamwork & Support:
  • Work closely with other departments and assist clinical staff to meet the needs of the patient.
  • Actively participate in team communication and cross-functional support.
  • Serve as a resource by identifying teaching moments and constructively advising peers.
• Professional Conduct:
  • Maintain a professional demeanor at all times.
  • Report concerns or critical observations to appropriate team leads or supervisors.
  • Adhere to organizational policies and demonstrate commitment to high-quality patient care.

Qualifications:

• Current RN or LPN license (as required by state regulations).
• Minimum of 3 years clinical nursing experience; triage experience strongly preferred.
• Excellent telephone communication skills.
• Ability to make sound clinical decisions quickly and accurately.
• Strong organizational and documentation skills.
• Ability to manage stress, multitask, and remain calm in urgent or emotionally charged situations.
• Team-oriented with a proactive, collaborative approach to care, and clear communication skills.

Pay Range: $38/hr to $48/hr

About MFM Health:

Our mission at MFM Health is to Make Lives Meaningfully Better. We are continually expanding our practice to provide quality, comprehensive, and compassionate care to patients on the North Shore and beyond. We are committed to hiring passionate individuals who are motivated to succeed in a collaborative, patient-centric culture. We pride ourselves on our commitment to excellence, offering services 365 days a year, drive-thru healthcare, and on-site specialty teams and ancillary services.

At MFM Health, we offer excellent benefits, top-notch training, and a vibrant work environment. We believe in celebrating our employees' successes and regularly gather for company-wide parties and events to foster strong team connections. Join us as we continue to grow, investing in our people, programs, and technology to deliver legendary patient service and further our reputation as the provider, practice, and employer of choice!

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