Job Description

Verizon Outbound Sales Representative Location Remote in Knoxville, TN : Cellular Sales:

Urgently Hiring!

Verizon Outbound Sales Representative

Exciting new work from home opportunity for agents working with the leader in the wireless industry! You'll work with a team of talented, interactive, innovative, and responsible people who enjoy helping others. Leverage the team environment to learn, grow, and advance, while empowering customers through your knowledge of the best wireless products and services. Earn base pay plus outstanding bonus opportunity, based on your performance. Start your great experience with us today!

What You'll Do:

• Stay up to date with the latest Verizon technology and product offerings.
• Receive comprehensive training and practice to be fully equipped to succeed, including training on call script examples and talking points.
• Generate and qualify sales working from lead generated call sheets.
• Manage leads with tracking and follow up methods.
• Communicate product information to include price, rate plan, device features/benefits, and other information via phone.
• Gather and process customer information and disposition call at end of conversation.
• Insert notes of customer interactions and/or transactions; record details and any actions taken.
• Meet or exceed established daily metrics (calls/sales/follow up calls) and performance standards.
• Communicate professionally and accurately to customers, following company standards/protocols.
• Ensure adherence to all company compliance and security measures.

What We're Looking For:

• Customer Focus: Knowing the (internal and external) customer business needs and respond effectively; anticipating customer needs and giving high priority to customer satisfaction and customer service.
• Teamwork: Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics.
• Initiative: Spotting opportunities; anticipating threats and acting on them; self-starting rather than waiting passively until the situation demands action.
• Oral Communication: Expressing ideas and information in an effective manner.
• Desire to Succeed

Home Office Requirements:

• This job is remote. Must be able to maintain a quiet, secured work area and keep customer information confidential.
• High-speed home internet is required, as well as the ability to plug into a wireless router via an ethernet cable.

Education and Experience:

• High School diploma or equivalent experience required
• Experience with face to face or telephone sales preferred
• Experience with customer service over the phone preferred

What We Offer:

• Base Pay of $16/hr. plus uncapped bonus. Average total earnings are $18.50/hr. for this position with base pay and bonus combined.
• Health, Vision, and Dental Insurance
• 401k matching
• Health and Wellness Program
• Discount on Verizon services
• Employee Assistance Program
• Work from home with company-provided equipment

Schedule:

This is a full-time position. The department is open Monday through Friday 8:00 a.m. to 8:00 p.m. and Saturdays from 10:00 to 4:00 p.m. Employees are expected to commit to three 4-hour mandatory time slots each week. Options for mandatory shifts are 8:00-12:00, 9:00 to 1:00, 12:00-4:00, 1:00 to 5:00, 2:00 to 6:00, or 4:00-8:00 Monday through Friday. Outside of mandatory shifts, the schedule is flexible. Two Saturday shifts are required each month. Saturday shifts must be a minimum of 2 hours. The department is open 10:00 a.m. to 4:00 p.m. EST.

Virtual training is 3 days long, from 10:00 a.m. to 5:00 p.m. EST.

Job Tags

Full time, Immediate start, Remote work, Work from home, Home office, Monday to Friday, Flexible hours, Shift work,

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