Job Description

About Us

Video Power Marketing is a performance-driven video advertising agency specializing in YouTube Ads and Google Ads. We help businesses scale with data-backed strategy, strong creative, and disciplined optimization. We're built for people who care about results, client trust, and operational follow-through.

About the Role

We're hiring a Client Success Manager to own relationships and retention across a portfolio of video advertising clients. This role requires prior experience in a video ads performance agency, plus direct familiarity with Google Ads and YouTube Ads so you can confidently communicate performance, strategy, and next steps.

You'll be the primary point of contact for assigned clients, coordinating internally with media buyers/strategists and creative to ensure delivery quality, goal alignment, and proactive account management.

Key Responsibilities

• Own day-to-day client relationships for a portfolio of YouTube/Google Ads accounts
• Lead onboarding, kickoff calls, weekly/biweekly check-ins, and monthly performance reviews
• Translate campaign performance into clear insights, recommendations, and action plans
• Maintain high client satisfaction by setting expectations, managing timelines, and addressing issues early
• Coordinate internal execution across strategy, media buying, creative, and operations
• Track client requests, deliverables, and meeting notes in CRM/project management tools
• Identify retention risks and escalation points early, driving solutions before churn occurs
• Support renewals and expansion opportunities by surfacing performance wins and growth levers

Requirements

• 2+ years experience as a Client Success Manager / Account Manager at an advertising / marketing performance agency (required)
• Working knowledge of Google Ads and YouTube Ads (required)
• Proven experience managing a client portfolio and running client calls independently
• Strong grasp of core performance marketing metrics (CPA, ROAS, CTR, CPM, CVR, attribution basics)
• Excellent written and verbal communication skills; able to simplify performance for non-technical stakeholders
• Highly organized with strong follow-through across multiple accounts and deadlines
• Comfortable working cross-functionally and driving accountability internally

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