Job Description

Overview:

At WakeMed Health & Hospitals, we believe in delivering care the WakeWay — with compassion, excellence, and a commitment to putting patients first. Our Patient Registration Representatives are often the first face our patients see, and they play a key role in creating a welcoming, efficient, and supportive experience.

What You’ll Do:

As a Patient Registration Representative at our MyCare 365 location, you’ll be the friendly face that greets patients, checks them in for appointments, and helps coordinate follow-up care. You’ll also:

• Accurately register patients by entering demographic and insurance information
• Collect copays and point-of-service payments
• Schedule appointments and assist with follow-up coordination
• Provide exceptional customer service in a fast-paced, high-volume environment
• Serve as a liaison between patients, families, providers, and the care team
• Support centralized welcome desks and check-in areas across our MyCare 365 and physician practice locations

What We’re Looking For:

• A passion for helping others and delivering top-tier service
• Strong communication and interpersonal skills
• Ability to multitask and stay organized in a busy clinical setting
• Comfort with computers and electronic health records (EHR)
• Previous experience in healthcare registration, scheduling, or customer service is a plus

Education & Experience:

• High school diploma or equivalent required
• 1 year of customer service or administrative experience preferred
• Healthcare or medical office experience is a bonus

Why WakeMed?

• A culture rooted in compassion, respect, and excellence
• Opportunities for growth and development
• Competitive pay and comprehensive benefits
• A mission-driven team that truly cares about our community

Ready to make a difference from the front desk?

Apply today and help us deliver the WakeWay to Excellence at MyCare 365.

Department Description:

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit   .

EOE

Licensure: Not Applicable Education: High School Diploma or Equivalent Required Experience: 1 Year Customer Service Preferred

Job Tags

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